JOCUND ENTERPRISES LLC

Service Solutions With A Smile

[vc_section full_width=”stretch_row” css=”.vc_custom_1527767850756{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 75px !important;}”][vc_row][vc_column css=”.vc_custom_1527765435779{margin-top: 0px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”We are ready to provide Customer Service with a Smile” font_container=”tag:h3|font_size:40px|text_align:center|color:%230c121f|line_height:50px” use_theme_fonts=”yes” css=”.vc_custom_1586708375420{margin-top: 0px !important;margin-bottom: 24px !important;}” el_class=”font-weight-bold”][vc_custom_heading text=”J.E. Call Center has a mission to always deliver exceptional customer care, with a smile! No one should ever experience anything less than a friendly, pleasant and helpful service when they need support by phone! You can make this possible.” font_container=”tag:p|text_align:center|color:%230c121f” use_theme_fonts=”yes” css=”.vc_custom_1588707763964{margin-top: 0px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Review the current contracts below and see let your J.E. Recruiter know by emailing your resume and contact information to info@jocundenterprises.com for immediate consideration.” font_container=”tag:p|text_align:center|color:%230c121f” use_theme_fonts=”yes” css=”.vc_custom_1588707836107{margin-top: 0px !important;margin-bottom: 0px !important;}”][vc_empty_space height=”20px”][vc_column_text]

IMPORTANT

Each role is time sensitive as training classes are limited in space and run on a schedule with no exceptions. I strongly recommend you respond immediately to any opening that interest you for the best possible chance to be accepted into the training.

A class start date is listed separately within the opening description. Please be advised that there are steps requiring your completion prior to the “start” date of training that will be time sensitive. You will need to add 1 week prior to any training class date for any onboarding processes.

[/vc_column_text][vc_custom_heading text=”Current Contract Openings:” font_container=”tag:h3|font_size:40px|text_align:center|color:%230c121f|line_height:50px” use_theme_fonts=”yes” css=”.vc_custom_1586708503604{margin-top: 0px !important;margin-bottom: 24px !important;}” el_class=”font-weight-bold”][vc_row_inner gap=”30″ css=”.vc_custom_1527766005485{margin-top: 35px !important;margin-right: -17px !important;margin-bottom: 0px !important;margin-left: -17px !important;}”][vc_column_inner width=”1/3″ css=”.vc_custom_1528454680727{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 35px !important;padding-right: 28px !important;padding-bottom: 35px !important;padding-left: 28px !important;border-left-color: #e0e0e0 !important;border-left-style: solid !important;border-right-color: #e0e0e0 !important;border-right-style: solid !important;border-top-color: #e0e0e0 !important;border-top-style: solid !important;border-bottom-color: #e0e0e0 !important;border-bottom-style: solid !important;}”][rt_iconbox_style icon_icofont=”icofont icofont-live-support” icon_font_align=”left” icon_size=”45px” icon_css=”.vc_custom_1528697071310{margin-top: 0px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Financial Services Company Customer Service Representative Bilingual” font_container=”tag:h3|font_size:20px|text_align:left|color:%23030712|line_height:25px” use_theme_fonts=”yes” el_class=”letter-spacing-0 font-weight-medium” css=”.vc_custom_1588707647750{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 25px !important;padding-bottom: 9px !important;}”][vc_custom_heading text=”5/26/20 Class Start Date – This company lifts economies and communities by advancing the way the world pays, banks and invests.
The company provides single-load (gift, corporate gift, incentive, mall and rebate) and
reloadable products (general purpose, benefits, government disbursement,
healthcare, incentive, payroll, remittance, teen/family and travel).

At this time, this opportunity is scheduled to last approximately 5 months, with the
possibility of extending to 9 months or beyond – depending on client need. Please rest
assured that we are working hard to make this a regular program and will provide
updates as they become available.
This is a bilingual opportunity for English/Spanish speakers. Applicant will
need to speak Spanish fluently and pass an assessment in Spanish.
Please note: all systems, certification and documentation are in English however, Customer Service Agents will need to assist customers in Spanish.
Service Reps in the role will need to:
• Provide customer service via phone regarding prepaid card solutions; Handle
customer inquiries and resolve basic support issues such as balance and
transaction inquiries, card activation and delivery inquiries
• Receive inbound customer service/financial customer service calls
• Update customer information and ensure accurate entry of contact information
• Troubleshoot customer problems, identify and solve root cause of problems
• Track and document inbound support needs
• Provide consistent, high quality professional interactions while meeting program
quality guidelines
Capabilities of Top Performing Service Reps for this Program
• Fluent in Spanish
• Displays patience, empathy, an ability to manage stress and the ability to
work under pressure
• Skilled and efficient in writing and verbal communication
• Provides knowledgeable, friendly and eloquent customer service
• Outstanding problem-solving skills – application of soft skills ” font_container=”tag:p|text_align:left|color:%230c121f” use_theme_fonts=”yes” css=”.vc_custom_1588707533288{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][/vc_column_inner][vc_column_inner width=”1/3″ css=”.vc_custom_1528454757175{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 35px !important;padding-right: 28px !important;padding-bottom: 35px !important;padding-left: 28px !important;border-left-color: #e0e0e0 !important;border-left-style: solid !important;border-right-color: #e0e0e0 !important;border-right-style: solid !important;border-top-color: #e0e0e0 !important;border-top-style: solid !important;border-bottom-color: #e0e0e0 !important;border-bottom-style: solid !important;}”][rt_iconbox_style icon_icofont=”icofont icofont-live-support” icon_font_align=”left” icon_size=”45px” icon_css=”.vc_custom_1528697071310{margin-top: 0px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Large Home Improvement Store English” font_container=”tag:h3|font_size:20px|text_align:left|color:%23030712|line_height:25px” use_theme_fonts=”yes” el_class=”letter-spacing-0 font-weight-medium” css=”.vc_custom_1588707616212{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 25px !important;padding-bottom: 9px !important;}”][vc_custom_heading text=”Start 5/26/2020 Locked-In Training start date
The world’s largest home improvement retailer with nearly 400,000 orange blooded associates and more than 2,200 stores in the U.S., Canada and Mexico.
The typical store today averages 105,000 square feet of indoor retail space, interconnected with an e-commerce business that offers more than one million
products for the DIY customer, professional contractors, and the industry’s largest installation business for the Do-It-For-Me customer.

General Information Center (GIC) serves as the transfer hub and
information line primary for Home Depot customers needing information or
needs a call transferred to another department for assistance.
• Calls vary from needing a copy of a receipt, confirming hours of operation, does
the store have an item in stock, etc.
• All agents servicing must have a professional work environment free of
background noise.
Outstanding problem-solving skills
• Displays patience, empathy, and ability to manage stress, the ability to work under
pressure
• Skilled and efficient in writing and verbal communication
• Provides knowledgeable, friendly and eloquent customer service
” font_container=”tag:p|text_align:left|color:%230c121f” use_theme_fonts=”yes” css=”.vc_custom_1588706321184{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][/vc_column_inner][vc_column_inner width=”1/3″ css=”.vc_custom_1528454828519{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 35px !important;padding-right: 28px !important;padding-bottom: 35px !important;padding-left: 28px !important;border-left-color: #e0e0e0 !important;border-left-style: solid !important;border-right-color: #e0e0e0 !important;border-right-style: solid !important;border-top-color: #e0e0e0 !important;border-top-style: solid !important;border-bottom-color: #e0e0e0 !important;border-bottom-style: solid !important;}”][rt_iconbox_style icon_icofont=”icofont icofont-live-support” icon_font_align=”left” icon_size=”45px” icon_css=”.vc_custom_1528697071310{margin-top: 0px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Financial Services Company- Customer Service Representative English” font_container=”tag:h3|font_size:20px|text_align:left|color:%23030712|line_height:25px” use_theme_fonts=”yes” el_class=”letter-spacing-0 font-weight-medium” css=”.vc_custom_1588707635378{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 25px !important;padding-bottom: 9px !important;}”][vc_custom_heading text=”5/26/20 Class Start Date
This company lifts economies and communities by advancing the way the world pays, banks and invests.
The company provides single-load (gift, corporate gift, incentive, mall and rebate) and
re-loadable products (general purpose, benefits, government disbursement,
healthcare, incentive, payroll, remittance, teen/family and travel).

At this time, this opportunity is scheduled to last approximately 5 months, with the
possibility of extending to 9 months or beyond – depending on client need. Please rest
assured that we are working hard to make this a regular program and will provide
updates as they become available.
Provide customer service via phone regarding prepaid card solutions; Handle
customer inquiries and resolve basic support issues such as balance and
transaction inquiries, card activation and delivery inquiries
• Receive inbound customer service/financial customer service calls
• Update customer information and ensure accurate entry of contact information
• Troubleshoot customer problems, identify and solve root cause of problems
• Track and document inbound support needs
• Provide consistent, high quality professional interactions while meeting
program quality guidelines
Displays patience, empathy, an ability to manage stress and the ability to
work under pressure
• Skilled and efficient in writing and verbal communication
• Provides knowledgeable, friendly and eloquent customer service
• Outstanding problem-solving skills – application of soft skills ” font_container=”tag:p|text_align:left|color:%230c121f” use_theme_fonts=”yes” css=”.vc_custom_1588706670998{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][rt_iconbox_style icon_icofont=”icofont icofont-live-support” icon_font_align=”left” icon_size=”45px” icon_css=”.vc_custom_1528697071310{margin-top: 0px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Roadside Customer Service Representative – English” font_container=”tag:h3|font_size:20px|text_align:left|color:%23030712|line_height:25px” use_theme_fonts=”yes” el_class=”letter-spacing-0 font-weight-medium” css=”.vc_custom_1588706829322{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 25px !important;padding-bottom: 9px !important;}”][vc_custom_heading text=”5/27/20 Class Start Date Roadside Assistance Customer Service Representative
365 Days a year/ 7 days a week/ 24 hours a day
You choose your hours!
On a day-to-day basis, Service Partner can expect to participate in the following activities:
• 24/7 service of inbound calls for roadside assistance and other service requests from
client’s customers and/or client account representatives for assistance with items such as:
– a vehicle that won’t start
– flat tire(s)
– keys locked inside a car
– vehicle out of gas
– vehicle in an accident
• Place outbound calls to list of client’s service providers to secure appropriate towing
assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives
for status and clarification purposes.
• Transfer inbound calls or outbound calls to other client-designated internal support
departments or client account representatives
• Outbound coordination to client’s service providers & possible follow up calls for
clarification and/or additional calls for secondary services
• Probe to identify the need of the customer based on vehicle inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
• Provide status updates to customers calling after the initial request for assistance was processed.
• This is a best fit Opportunity a call center wanting to service from 8:00 AM – Noon EST
and/or 4:00 PM -8:00 PM EST as 50% of intervals offered fall in these drive time
windows.
• A working knowledge of google maps and other mapping resources.” font_container=”tag:p|text_align:left|color:%230c121f” use_theme_fonts=”yes” css=”.vc_custom_1588707567549{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][/vc_column_inner][vc_column_inner width=”1/2″][rt_iconbox_style icon_icofont=”icofont icofont-live-support” icon_font_align=”left” icon_size=”45px” icon_css=”.vc_custom_1528697071310{margin-top: 0px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”DSG Customer Sales Support & Customer Service Representatives Inbound- English” font_container=”tag:h3|font_size:20px|text_align:left|color:%23030712|line_height:25px” use_theme_fonts=”yes” el_class=”letter-spacing-0 font-weight-medium” css=”.vc_custom_1588707299832{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 25px !important;padding-bottom: 9px !important;}”][vc_custom_heading text=”5/20/20 Class Start Date Sporting Store – Customer Service Representative
Started in 1948 by 18-year-old with just $300 borrowed from his grandmother, family continues to offer the finest quality products at competitive prices, supported by
associates with a passion for sports.
DSG also owns and operates Golf Galaxy®, Field and Stream® as well as DICK’s Team Sports HQ.
DSG serves and inspires athletes and outdoor enthusiasts to achieve their personal best through a
blend of dedicated associates, in-store services and unique specialty shop-in-shops dedicated to Team Sports, Athletic Apparel, Golf, Lodge/Outdoor, Fitness and Footwear.
Note: DSG supports all outdoor sports. Agents servicing this program may have to assist customers with hunting equipment, including but not limited to, firearms and ammunition.
Respond to “Where is my order?” calls
• Assisting customers with product questions
• Placing new orders/volume orders
• Handling existing orders: returns/replacements
• Provide store-specific support
• Tracking shipments
• Gift Card/Loyalty Card support
• Dispositioning all calls
• Deliver first call resolution with white glove service
Have agents that are fluent, both written and verbal, in English
• Demonstrate a proven ability to deal with challenging customers and situations
• Are confident in their ability to achieve metrics
• Build and maintain strong working relationships through exceptional
• communication
• Provide proven problem-solving capabilities to deliver practical solutions
• Expertly navigate the Internet and demonstrate a working
• knowledge of Microsoft Office programs such as Outlook, Excel
• and Word
• Type 25+ words per minute
• Demonstrate a working knowledge of a variety of sports and
• outdoor activities
• Have previous customer service experience within a call center/call handling
environment
” font_container=”tag:p|text_align:left|color:%230c121f” use_theme_fonts=”yes” css=”.vc_custom_1588707593372{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][/vc_section]